Reservations/Appointments: In order to hold you reservation Serenity Day Spa requires a credit card number; however you may pay for your services on the day of your appointment with cash, check, credit card or gift certificate.
To ensure availability, we recommend reservations be made as far in advance as possible. Please inform us of any special needs or concerns you may have when you are making reservations. All spa guests will be asked to fill out an intake form to inform us of any allergies, medical conditions, and medications you may be taking to ensure your well- being.
Please arrive at least 15-20 minutes early for your appointment to allow time to check in, change and relax before your appointment. Parties should arrive at least 30 minutes before appointment times. You are welcome to come in even earlier to enjoy our Serenity Room or shower before services.
General Terms and Conditions: In order to keep a relaxing atmosphere, we ask that you turn off your cell phones and refrain from talking loudly out of respect for other guests.
Please leave valuables at home. We are not responsible for lost or stolen items. Lockers are provided for you in the locker rooms. Please leave all your belongings in them.
Minors must be accompanied by an adult and have written permission to receive services.
Lateness Policy: We have reserved time for your services. Clients who arrive late may receive an abbreviated session and will be charged in full for their scheduled services.
Cancelation Policy: Serenity Day Spa requires at least a 24 hour notice to cancel any appointment, and a credit card number is needed to hold your reservation. Once an appointment is booked, unless we hear otherwise, we will expect you to be there. “Missed” appointments will be charged in full to your credit card. Short notice cancellations, less than 24 hours, will be charged 50% of your services.
Gratuities: Gratuities are not included in the price of services and should be paid in cash or check. They can be left at the desk in the envelopes provided.
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